IPC Examines the Cross-Border Ecommerce Shopper

February 23, 2019

The International Postal Corporation has released its "Cross-Border Ecommerce Shopper Survey 2018," and the public report gives retailers, shippers, and others a snapshot of e-shoppers behavior and expectations. The survey findings draw on responses from 33,500 individuals in 41 markets.

 

Among the key findings are the following:

 

  • At the overall level, China accounted for 38 percent of the most recent cross-border purchases, followed by the United States (15 percent), the UK (10 percent) and Germany (9 percent).

  • Amazon, Alibaba/AliExpress, eBay and Wish accounted for 64 percent of the most recent cross-border e-commerce items purchased.

  • The post accounted for 71 percent of most recent cross-border deliveries.

  • When asked what one thing the post should do to improve cross-border delivery, 32 percent chose faster cross-border delivery. (This despite the fact that 18 percent of consumers received their last cross-border delivery within three days and 48 percent within a week.) Respondents expressed interest in carbon-neutral delivery: 48 percent either agree or strongly agree that they would like carbon-neutral delivery.

  • The total level of cross-border returns was 8 percent.

Click here to access the public report, which provides further details.

Share on Facebook
Share on Twitter
Please reload

Featured Posts

IMAG addresses barriers to the efficient flow of information and goods across borders for companies utilizing postal and delivery services. Find out h...

Snapshot: IMAG Membership Benefits

February 12, 2018

1/1
Please reload

Recent Posts

November 15, 2019

Please reload

Archive
Please reload

Search By Tags

I'm busy working on my blog posts. Watch this space!

Please reload

Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square