Postal reform in the United States should start with redefining the universal service obligation (USO) and understanding what Americans need -- and are willing to pay for -- from a modern postal system, IMAG's Executive Director Kate Muth said in a May presentation to the Universal Postal Union's Consultative Committee (CC). Muth was the keynote speaker in the final installment of a webinar trilogy the CC hosted this spring. Muth noted that digital communications and the grow