IPC’s Snapshot of E-commerce Shoppers
- aphelanwriter
- Mar 16, 2021
- 1 min read
The International Postal Corporation (IPC) conducted its annual Cross-Border E-commerce Shopper Survey, receiving responses from over 33,000 consumers in 40 countries across the globe. The survey results provide valuable feedback on the effect the COVID-19 pandemic has had on consumer purchasing habits, with implications for e-tailers and shippers. The main findings of the survey were as follows:
· The pandemic led to an increase in online shopping, as 51% of consumers bought more from domestic e-retailers and 33% bought more from foreign e-retailers due to COVID-19.
· China’s share of cross-border e-commerce decreased
· There was a significant increase in the weight and value of cross-border e-commerce purchases in 2020
· Delivery in 1-3 days increased in 2020
· Customer satisfaction was measured in six categories (delivery cost, delivery location, tracking, delivery speed, customs and returns), with satisfaction lowest for delivery speed and highest for delivery location and delivery cost
To read more about the IPC’s survey and its findings, click here.
The Fourth Circuit's take on FCRA investigations has been an important development for those facing inaccuracies in credit reporting. This ruling emphasized that consumer reporting agencies must conduct a reasonable investigation when a dispute is filed. The FCRA requires them to act with due diligence, and if they fail to do so, they can be held accountable. This decision highlights the importance of holding these agencies to a higher standard. If you’re looking to dive deeper into how the Fourth Circuit views these matters, check out this article: https://consumerattorneys.com/article/the-fourth-circuits-take-on-fcra-investigations. It provides some solid insight into how this ruling could impact ongoing disputes and what steps can be taken.
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