Delivery Outlook for 2021 – Accenture

Delivery organizations should expect elevated levels of ecommerce to continue well into 2021, according to Brody Buehler, Managing Director – Consulting, Post & Parcel at Accenture. The pandemic has made online shopping – for all kinds of products – a regular habit for consumers, so Buehler advises delivery organizations “to prepare for a year of 30 percent higher capacity.” He also encourages post and parcel organizations to make investments in small-scale automation and better data analytics, as well as flexible options like local-to-local delivery.

Buehler addresses these points and others in his blogpost, “How Posts can lead with impact in 2021.”