IPC Report Highlights E-consumers Preferences and Experiences
February 18, 2018
The International Postal Corporation (IPC) delivered insights on global shoppers in its 2017 IPC Cross-Border E-Commerce Shopper Survey, based on a survey of 28,000 consumers in 31 countries in Europe, North and South America, and the Asia-Pacific region. Among the report’s findings were the following delivery preferences and experiences of cross-border e-consumers.
Consumers say the need to have clear information about delivery charges prior to making a purchase is their most important requirement when making a cross-border online purchase.
Cross-border consumers are shopping “lightweight”: 84 percent of parcels delivered were 2 kilograms (4.4 pounds) or less.
Consumers report that 62 percent of their cross-border purchases were delivered for free.
Posts account for 70 percent of their cross-border purchases and 85 percent of their cross-border returns.
Consumers are concerned about long delivery times, with 26 percent of consumers indicating they waited more than 15 days for a cross-border delivery. That makes end-to-end tracking ever more important for shoppers.